Advertising Terms of Use
Advertising Terms of Use
Last updated on 17th August 2026
1. These Advertising Terms of Use (Terms) will apply when you:
a. create an employer account with us (or attempt to do so);
b. have, or have access to, an employer account with us;
c. post, or attempt to post, an advertisement (also referred to as an “ad”) on our SEEK, JobStreet by SEEK (excluding JobStreet Express) or JobsDB by SEEK employment websites and apps (collectively, our websites and apps);
d. utilise, or attempt to utilise, any of our other products and services (e.g. Talent Search) which are offered under our employment brands of SEEK, JobStreet by SEEK (excluding JobStreet Express) or JobsDB by SEEK. This excludes your use of our products and services in the capacity of a candidate; or
e. otherwise agree to be bound by these Terms.
2. These Terms will bind both the relevant individual and any business or organisation they represent (or claim to represent) and references to “you” and “your” (and related terms) should be read accordingly.
3. Your access to, and use of, our products and services is conditional upon your acceptance and continued compliance with these Terms. For the avoidance of doubt, all references in these Terms to “our products and services” includes our websites and apps (which incorporates all features and functionality).
4. Depending on which of our products and services you utilise, there will be additional specific terms that will apply to you (Additional Specific Terms). Relevant Additional Specific Terms should be read in conjunction with these Terms.
5. All Additional Specific Terms are incorporated into these Terms (unless expressly stated otherwise) to the extent relevant. This means that the provisions of these Terms also apply to the Additional Specific Terms. In the event of inconsistency between these Terms and any Additional Specific Terms, the Additional Specific Terms will prevail.
6. Some important examples of Additional Specific Terms include:
b. Candidate Matches, Basic Talent Search & Premium Talent Search Terms
c. Talent Search Connect Terms and Conditions
7. For the purposes of these Terms:
a. Applicable Laws means all laws, regulations, by-laws, ordinances, codes of conduct, implementing rules / regulations and issuances from authorised bodies that apply to you and your use of our products and services.
b. Credit Laws mean:
i) the Indonesian Financial Services Authority Regulation No. 6/POJK.07/2022 of 2022 on Consumer and Community Protection in Financial Services Sector;
ii) the Philippines Credit Information System Act of 2008;
iii) the Singapore Credit Bureau Act 2016; and
iv) any other applicable credit related laws, regulations, implementing rules and regulations and the relevant issuances from authorised bodies,
as amended or superseded from time to time.
c. Personal Information means information (including Sensitive Information) that identifies an individual or could reasonably identify an individual, including facts and opinions, whether they are true or not. In certain jurisdictions, the term “Personal Data” is used under applicable Privacy Laws, which means any information relating to an identified person, or a directly or indirectly identifiable individual. References to Personal Information in these Terms include a reference to Personal Data, where applicable.
d. Privacy Laws means the privacy and data protection laws as may be in force from time to time in a particular jurisdiction which regulates the collection, use, disclosure, storage of and granting of access rights to Personal Information. Privacy Laws include but are not limited to:
i) the Australian Privacy Act 1988 (Cth) (including the Australian Privacy Principles);
ii) the Hong Kong Personal Data (Privacy) Ordinance;
iii) the Indonesian Personal Data Protection Law;
iv) the Malaysian Personal Data Protection Act 2010;
v) the New Zealand Privacy Act 2020 (including the New Zealand Privacy Principles and Privacy Codes of Practice);
vi) the Philippines Data Privacy Act of 2012;
vii) the Singapore Personal Data Protection Act 2012;
viii) the Thailand Personal Data Protection Act B.E. 2562 (2019); and
ix) any other applicable privacy laws, regulations, implementing rules and regulations and the relevant issuances from authorised bodies;
as amended or superseded from time to time.
e. SEEK Group means SEEK Limited (ABN 46 080 075 314) and its related bodies corporate, as defined by the Australian Corporations Act 2001 (Cth). References to “we” and “us” (and related terms) mean the SEEK Group unless otherwise stated.
f. Sensitive Information – certain categories of Personal Information as defined under Privacy Laws (for example, by virtue of the Indonesian Personal Data Protection Law, is acknowledged as Specific Personal Data) that may include information or opinion about an individual’s racial or ethnic origin, political opinion or associations, religious beliefs, trade union memberships or associations, sexual orientation, criminal record including any proceedings for any offence committed or alleged to have been committed by such individual (including the disposal or result of such proceedings), health and genetic information, or government-issued identification, provided the information or opinion otherwise meets the definition of Personal Information.
8. Unless otherwise stated in an Commercial Agreement or any other agreement with us, all amounts owing to us must be paid within 14 days of the date of an invoice.
9. You are obliged to pay for the products and services that we agree to provide you regardless of whether you utilise or fully utilise those products or services. If you do not provide us with the necessary materials or information for us to deliver these products or services to you, you are still liable to us for full payment.
10. We offer a range of payment methods which vary according to location. Please note that available payment methods (and fees, if any) may change from time to time.
11. As at the effective date of these Terms, we do not charge payment method fees other than as follows:
a. If you contract with our Australian entity, SEEK Limited (please see clauses 94 and 95 below) - American Express (1.85% of the amount payable to us + Australian GST)
b. If you contract with our New Zealand entity, SEEK (NZ) Limited (please see clauses 94 and 95 below) - American Express (1.95% of the amount payable to us + New Zealand GST)
12. We may charge you interest on late payments at our applicable bank interest rate plus any costs we reasonably incur as a result of collecting your payment. We may specify the interest rate associated with late payments in your Commercial Agreement or any other agreement with us, in which case that rate will apply to you.
13. If you do not pay your invoice on time, we may disable your account and we are not obliged to supply further products or services. If you dispute any charges, please contact us as soon as possible to discuss your concerns.
14. You agree that (in compliance with any applicable Privacy Laws, Credit Laws and other Applicable Laws) we may obtain from either a credit reporting agency / bureau or other credit providers credit information about you (including personal credit information) and/or your directors or a consumer credit report about you for the purpose of collecting overdue payments relating to commercial credit owed by you.
15. You agree that we may disclose information to a credit reporting agency or interested persons as reasonably necessary and only to the extent allowable under applicable Privacy Laws, Credit Laws and other Applicable Laws. You will confirm your consent to such disclosure in writing if we require.
16. The total amount/s invoiced by us to you will be subject to, and inclusive of, all indirect transaction taxes (if applicable) and any other applicable taxes as required by Applicable Laws from time to time (including Applicable Laws that apply to us). Invoiced amounts may differ from what is quoted in our agreement with you in certain circumstances (e.g. where the tax rate changes or new taxes are introduced).
17. Where required, you must provide appropriate withholding tax documentation to support any amounts of tax withheld from settlement of an invoice. If you fail to do so, we are not obliged to supply you with further products and services.
18. SEEK Limited owns all intellectual property rights associated with our websites and apps. Subject to clause 19, SEEK Limited retains all intellectual property rights in our websites and apps.
19. We do not own any pre-existing intellectual property owned by you (an example of which may be your company logo). However, you agree to provide us with a perpetual, non-transferable, royalty free licence to use your intellectual property in the products and services we provide (or make available) to you. If you withdraw this licence, we may be unable to provide certain products and services to you.
20. Subject to the “Variation of these Terms” procedure set out in clauses 85 to 87 (inclusive), we reserve the right to alter the functionality and/or appearance of our products and services, including but not limited to our websites and apps.
21. You warrant and agree that:
a. you have the legal capacity and power to agree to be bound by these Terms (which includes binding the business or organisation you represent) and perform the obligations under them;
b. advertisements and other works posted on our websites and apps by you (or on your behalf) do not breach the intellectual property rights of any third party;
c. you will not perform any action that introduces any virus, worm, defect, Trojan horse, malware or any item of a destructive nature into our systems or the systems of those that use our products and services;
d. you will maintain security controls to reasonably secure your systems and data (including Personal Information of candidates) from misuse, interference, loss and unauthorised access, modification or disclosure;
e. you will use our products and services (which includes any information and data accessed via our products and services) in accordance with all Applicable Laws;
f. you will not use our products and services in a way that infringes the legal rights of others (such as intellectual property rights);
g. you will not use our products or services to upload, download, transact, store or make available content or data that is unlawful, harassing threatening, harmful, tortious, defamatory, libellous, illegally discriminatory, abusive, violent, obscene, invasive of another’s privacy, racially or ethnically offensive or otherwise, in our reasonable opinion, objectionable or damaging to us, the users of our products or services or persons generally, and you may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from our products and services including code and software (unless we expressly authorise such action);
h. in relation to your use of the SEEK API through a recruitment software provider (Partner) (if applicable):
i) your Partner is authorised to act on your behalf;
ii) your Partner will have access to the SEEK API on your behalf until:
A. you provide us with a written request to cease such access; or
B. the Partner’s access to the SEEK API is terminated;
iii) your Partner will comply with the SEEK API Terms of Use (including data security obligations), noting that this is a condition of continued access to the SEEK API; and
iv) a breach of the SEEK API Terms of Use by your Partner will be deemed to be a breach by you and we will have the right to take action against you on account of that breach (regardless of whether or not you had specific knowledge of the relevant breach);
i. you will only use, process and disclose information in accordance with all Applicable Laws, including applicable Privacy Laws and specific laws governing health information. In the event that you obtain or access Personal Information of an individual from a country other than your own, you agree to comply with the Privacy Laws of that country as if you were a person or entity regulated by such Privacy Laws;
j. if you transfer Singapore candidate data outside of Singapore, you must ensure that the Personal Information of the candidate continues to receive a standard of protection that is at least comparable to that provided under the Singapore Personal Data Protection Act 2012 (as may be updated or superseded from time to time); and
k. you have all licences, registrations and other authorisations necessary to publish advertisements on our websites and apps.
22. If you are interested in hiring a Filipino based candidate to work outside of the Philippines, you should first liaise with the Department of Migrant Workers (DMW) or a DMW licensed recruitment firm to understand all relevant regulations. You must ensure that you are aware of, and comply with, all relevant regulations.
23. You may not assign or transfer any rights or obligations pursuant to these Terms to any other person or entity without our prior written approval (which will not be unreasonably withheld). If you are a company, any change in your effective control shall be deemed an assignment or transfer for the purpose of this clause.
24. You indemnify, and will keep indemnified, us and our officers, employees and agents against all claims, actions, suits, liabilities, actual or contingent costs, damages and expenses incurred by us or them in connection with:
a. any breach of these Terms by you;
b. any negligent act or omission by you; or
c. any breach of any Applicable Laws by you.
25. You may have access to, or request, sensitive health information of individuals (e.g. COVID-19 vaccination information) through our websites and apps or other products and services. Without limiting clause 21 above, you must comply with any Applicable Laws that govern health information in addition to any applicable Privacy Laws. If applicable, such laws may restrict your use and disclosure of health information (amongst other things). You must ensure you are aware of, and comply with, all Applicable Laws relating to health information and Personal Information more generally.
26. Except as otherwise permitted under these Terms, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from our websites and apps including code and software.
27. You may not use data mining, robots, screen scraping, or similar automated data gathering, extraction or publication tools on our websites or apps (including for the purposes of establishing, maintaining, advancing or reproducing information contained on our websites and apps on another website or in any other publication), without our prior written approval.
28. You may not use our websites or apps to post any advertisements relating to a pyramid scheme or unlawful multi-level marketing scheme (however described).
29. You may not ask or require any candidate to pay a fee, charge, cost or any money whatsoever in connection with the hiring process for any job advertised on our websites and apps (including to apply) whether such fee, charge, cost or money is asked or required of the candidate in the job advertisement itself or in any communication with the candidate that takes place as a result of a job advertisement placed on our websites and apps.
30. You may not use any feature of our websites or apps to send any unsolicited commercial electronic messages (or any type of ‘spam’ message) to candidates, whether individually or as a group. Our candidate messaging tools may only be used to communicate with candidates in accordance with all Applicable Laws.
31. You must not release to the public any news release, advertising material, promotional material or any other form of publicity relating to us without our prior written approval.
32. From time to time, we may make promotional offers available to you. Unless expressly stated in the offer terms, a promotional offer cannot be transferred by another party. Any breach of the terms of a promotional offer (which includes transferring the offer to another party where not expressly permitted) will constitute a breach of these Terms.
33. You must not on-sell or on-supply any of our products or services to third parties unless you are:
a. a media buyer approved by us whose primary business it is to acquire media on behalf of third parties; or
b. a job recruiter approved by us and you supply job recruitment services in conjunction with our advertisements.
You must ensure that the end user of our products or services is aware of, and complies with, these Terms.
34. Where you are a job recruiter and, in accordance with clause 33, you on-sell or on- supply advertisements, those advertisements must be branded with your job recruiter brand or co-branded with both your job recruiter brand and the brand of your client to whom the advertisement has been on-sold or on-supplied.
35. If you breach either clause 33 or 34, then we reserve the right to charge you the casual advertiser price for each advertisement placed by you on our websites and apps in breach of those clauses. This right is in addition to any other rights we may have under these Terms.
36. Any Personal Information of any candidate that you obtain through your use of our products and services must only be used by you in relation to your genuine employment and/or recruitment activities and in accordance with all applicable Privacy Laws and other Applicable Laws (such as those laws regulating health information).
37. Selling or offering products or services (including, but not limited to, learning or educational courses or tools) to candidates whose Personal Information you have obtained through your use of our products and services is prohibited.
38. You must not provide any candidate Personal Information you have obtained through your use of our products and services (including job applications received from candidates) to any other party, including to any affiliate or related party of yours, except where such action is permitted by all Applicable Laws. This restriction applies whether or not you receive (or will receive) a financial benefit from the provision of the information to another party.
39. We take our obligations under Privacy Laws and other Applicable Laws extremely seriously, and we are resolute in our determination to prevent the misuse of candidate data. If we believe that you have misused candidate data for any reason, we reserve the right to:
a. immediately suspend or terminate your account, and/or suspend or terminate the account of any party that has received candidate Personal Information from you in breach of these Terms;
b. report any potential contraventions of applicable Privacy Laws or other Applicable Laws by you to the relevant authorities; and/or
c. take legal action against you seeking any available remedies, which may include the award of monetary damages.
40. You must ensure that when using our products and services and placing advertisements on our websites and apps by you (or on your behalf), you will comply with all Applicable Laws, including (but not limited to) those relating to:
a. employment and the advertising of employment opportunities;
b. anti-discrimination and equal opportunity;
c. consumer protection (including prohibitions on misleading and deceptive conduct); and
d. privacy and data protection.
41. You understand that by using our products and services, you may need to comply with the laws of countries other than your own (including regulations, by-laws, ordinances, codes of conduct, implementing rules / regulations and issuances from authorised bodies). If this occurs, you must comply with such Applicable Laws.
42. We support fair and progressive employment principles, which includes ensuring strict adherence to all Applicable Laws concerning discrimination and equal opportunity. All advertisements you post on our websites and apps must not specify preferences or requirements (in an express or implied manner) relating to matters such as race, language, age, religion, marital status or other legally protected characteristics unless this is permitted by all Applicable Laws.
43. You must adhere to the principle of honest representation in advertising set out in the RSCA’s Code of Professional Conduct, as well as the requirements other similar codes of advertising practices that may apply to you.
44. You must not in any way disregard or preclude applications submitted via our websites and apps and you must not include wording indicating this intention within the job advertisement itself.
45. You are not permitted to insert links to an external website or an externally hosted application form:
a. within the details of a job advertisement (including from the apply functions);
b. from within our job application process;
c. within or from a previously approved externally hosted application form; or
d. within any communications with a candidate via Talent Search.
46. You are not permitted to promote or refer to brands other than those associated with your business (or a business operated by a related party to you):
a. within the details of a job advertisement (including from the apply functions);
b. from within our job application process;
c. within or from a previously approved externally hosted application form;
d. within an employer/company profile; or
e. within any communications with a candidate via Talent Search.
47. Each of your advertisements on our websites and apps must be in respect of a genuine, paid employment opportunity that is current as at the time of posting the advertisement, and for which you are currently recruiting. We reserve the right to request any information from you that it deems necessary to verify that a genuine, paid employment opportunity exists.
48. You must ensure that advertisements posted to our websites and apps are posted to the appropriate category of our websites and apps. It is your responsibility to ensure that you familiarise yourself with the advertising requirements of each available category to ensure appropriate placement of advertisements.
49. You acknowledge and agree that you must only advertise one job role per job advertisement posted. Where you breach this obligation, we reserve the right to charge you for the number of job roles advertised in the relevant job advertisement.
50. You must ensure that all information entered into any data entry field as part of the advertisement classification process relates directly to the relevant data field category. We reserve the right to amend, alter or remove any information that does not meet this requirement.
51. We reserve the right to re-classify advertisements posted.
52. The following actions constitute a new / additional job advertisement and we reserve the right to charge you accordingly:
a. copying a job advertisement to create a separate advertisement;
b. reposting an archived or deleted advertisement;
c. extending an advertisement (Extending), which adds 30 days to the life of the advertisement (unless you choose to expire the advertisement earlier) and this can occur on multiple occasions (each Extending action resulting in an additional ad);
d. changing a zone classification and refreshing any job posting. Refreshing is the process of deleting and re-posting the same or substantially similar job advertisement;
e. posting advertisements via a bulk data import process or changing a job advertisement reference number. If you are using a bulk data import process, you must ensure that you understand the effect bulk data importing may have on Extending advertisements as we will count all new/additional job advertisements against your account and will invoice you accordingly; or
f. for Listings (as defined in the Company Profiles Terms and Conditions) – reposting an expired, archived or deleted role on your careers portal.
53. You expressly authorise us to store all job applications submitted through our websites and apps within your employer account with us (your account). You understand that we will not email such applications to an external source.
54. Your access to your account (and the functionality contained therein) will be via a secure sign in with your email and password (the Password). You are responsible for:
a. providing us with the identity and contact details of individuals authorised to access your account on your behalf, where applicable (authorised users);
b. setting authority limits for all authorised users;
c. supervising the use of your account by the authorised users and ensuring authorised users are aware of, any comply with, these Terms; and
d. ensuring that the Password is kept secure and confidential.
55. You are responsible for the use of the Password issued by us to enable users to gain access to your account, whether the use is by authorised users or any other person. Any act or omission by an authorised user in respect of the use of the Password and / or the use of your account that breaches these Terms will be deemed a breach of these Terms by you.
56. You acknowledge that you may be required to undertake additional identity verification processes in relation to your account. If you request that we alter our standard security processes for you and we agree to do so (in our sole discretion), you bear the associated risks and indemnify us for all loss associated with the alteration or removal of those requirements.
57. If you utilise the “Add Candidate” or similar function within your account, then before utilising that function you must ensure that you have:
a. expressly obtained the consent of each individual to such uploading (including the storage of such information by us);
b. fully disclosed to each individual the purpose for which their information will be stored with us; and
c. otherwise fully complied with your obligations under the applicable Privacy Laws and other Applicable Laws (such as those laws regulating health information) in respect of the collection, processing and storage of such information.
58. You acknowledge that historical candidate application data (which includes resumes, cover letters and other application documents), Assist Feature Outputs (as defined in section 6 ‘Assist Terms’ under the Common Terms of the Product Terms) and job advertisement data (Historical Data) will only be accessible in your account for a three-year period starting from the date:
a. an application is received (in the case of candidate application data);
b. an Assist Feature Output is received in your employer account; or
c. a job advertisement is posted (in the case of job advertisement content).
59. If your access to your account is terminated for reasons other than fraud or dishonest conduct on your part, we will, within 20 business days, forward all applications and associated information stored on your behalf to your nominated email address.
60. We will use reasonable endeavours to ensure that your account and our products and services are available for access and use by authorised users at all times. Notwithstanding this, we and our authorised third-party service providers may be required to undertake maintenance and upkeep of our websites and apps (including our products and services) from time to time. We will endeavour to limit any ‘downtime’ or interruption to our products and services to periods outside of standard business hours where reasonably practicable. We provide no warranty to you that our products and services, including any features or functionality made available through our websites and apps will be uninterrupted, continuously available, error free, or free from defects or delays.
61. We may permit your affiliated businesses and personnel (each an Affiliated Entity) to access and use a single account or related accounts with us. If we provide this permission:
a. you must ensure that each Affiliated Entity is aware of, any complies with, these Terms; and
b. you indemnify us against all claims, liabilities, losses, costs and expenses (including legal costs) reasonably incurred by us as a consequence of any act or omission of any Affiliated Entity.
62. If we believe on reasonable grounds that you are:
a. unlikely to comply with our Terms;
b. likely to pose a security threat in any way (including to candidates or our systems); or
c. likely to cause damage to our brand or reputation, we reserve the right to:
d. reject your request to register an account with us;
e. remove your advertisements from one or more of our websites and apps;
f. refuse to supply products and services to you; and / or
g. suspend or terminate your account immediately.
We will act reasonably in exercising our rights under this clause, which may include notifying you of our proposed actions in advance (if we believe this is appropriate). You will not be entitled to any compensation or refund in the event we do exercise our rights under this clause.
63. We are contracting with you on the condition that the vast majority of the advertisements you post on our websites and apps will be for roles located in your Contracting Country (Contracting Country Condition), unless we have expressly agreed otherwise in writing. Your Contracting Country will be the country of incorporation of the SEEK Group entity with which you are contracting (please refer to clauses 94 and 95)
64. If we determine that the Contracting Country Condition has not been satisfied (or is unlikely to be satisfied in future), we will contact you to discuss the matter. During or after this discussion, we may direct you to comply with the Contracting Country Condition and outline the actions we may take in the event of continued non-compliance. These actions may include (but are not limited to):
a. removing your advertisements from one or more of our websites and apps;
b. limiting or removing your ability to post advertisements for roles located outside your Contracting Country;
c. reducing or removing any discounts stated in our agreement with you (this may include charging casual advertising rates for all advertisements posted in breach of the Contracting Country Condition);
d. refusing to supply products and services to you; and / or
e. suspending or terminating your account.
You will not be entitled to any compensation or refund in these circumstances.
65. Without limiting clause 62 and subject to clause 66, we will notify you if we believe on reasonable grounds that you have used our products and services improperly. If you continue to use our products and services improperly, we reserve the right to take any action that we think is reasonably necessary to remedy and prevent the improper use. This may include (but is not limited to):
a. removing your advertisements from one or more of our websites and apps;
b. limiting or removing your ability to post advertisements for roles located in countries other than your Contracting Country;
c. reducing or removing any discounts stated in our agreement with you;
d. refusing to supply products and services to you; and/or
e. suspending or terminating your account.
You will not be entitled to any compensation or refund in these circumstances.
66. If we believe on reasonable grounds that you are using our products and services improperly and that you are acting to intentionally benefit from the improper use, we will not be required to provide you with prior notice and we may immediately take any of the actions permitted by clause 65. You will not be entitled to any compensation or refund in these circumstances.
67. Everyone is entitled to work in an environment that is free from abuse, bullying, harassment, discrimination and other inappropriate conduct (Inappropriate Conduct). If you display any Inappropriate Conduct to our staff at any time (as determined by us, acting reasonably), we reserve the right to:
a. reject your request to register an account with us;
b. refuse to supply products and services to you; and / or
c. suspend or terminate your account immediately (which may include removing your ads from our websites and apps).
You will not be entitled to any compensation or refund in these circumstances.
68. If you dispute our actions (or proposed actions) under clauses 62 or 64 to 67 (inclusive), you may notify us and we will consider your dispute promptly and in good faith.
69. Clauses 70 to 73 (inclusive) apply to you if you utilise the “Private Advertiser” function.
70. At the time of collection of a candidate’s Personal Information (whether from a candidate or from us), or as soon as practicable thereafter, you warrant to us that you will:
a. advise the candidate (by way of notice in writing) that any Personal Information you collect about them will be held, used, processed and disclosed in accordance with your privacy policy / notice; and
b. make a copy of your privacy policy available to the candidate.
71. If you download or otherwise access a candidate’s CV or other Personal Information, or if you initiate an interaction with a candidate through an Assist Feature (including by sending a candidate an AI Pre-screen invitation), you acknowledge that we will email that candidate to notify them that you have done so and identify you in that email and any subsequent communications with that candidate via Talent Search or in connection with any Assist Feature interaction. See the Product Terms and Conditions for more information on Assist Feature and AI Pre-screen.
72. Where we receive a request from a candidate whose Personal Information you have received, we will pass such request on to you. You warrant to us that whenever such request is provided to you, you will promptly and meaningfully respond to such request and will confirm to us that you have done so.
73. You agree to indemnify and hold us harmless against any loss or damage whatsoever that we may incur, including but not limited to any civil penalties which may be imposed, as a result of:
a. a failure by you to comply with clauses 70 and 72;
b. a breach of applicable Privacy Laws by you;
c. any indirect contravention of applicable Privacy Laws by us caused by your non- compliance with clauses 70 and 72;
d. breach of any Applicable Laws that govern health or other sensitive information by you; and
e. any indirect contravention of any Applicable Laws that govern health or other sensitive information by us caused by your non-compliance with clauses 70 and 72.
74. Subject to all Applicable Laws (including applicable Privacy Laws) and subject to clause 58, all data stored in your account (Advertiser Data), such as candidate applications, is owned by the advertising business or organisation. For the avoidance of doubt, Personal Information of candidates is governed by applicable Privacy Laws, the terms of our privacy policy and / or your privacy policy, as applicable. We will delete candidate application information from your account where it is appropriate to do so (e.g. in accordance with applicable Privacy Laws).
75. You hereby grant to us a perpetual, non-exclusive, irrevocable licence to use any Advertiser Data, to:
a. manage our internal reporting requirements;
b. collate statistical information about use of our websites and apps and submission of online applications;
c. analyse user behaviour on our websites and apps;
d. obtain and analyse high level trends and prepare reports relating thereto;
e. investigate any suspected:
i) breach of these Terms; or
ii) security related issues; and
f. generally improve the candidate user experience and/or the advertiser user experience.
76. We may use any other data relating to your use of, or engagement with, our websites or apps and/or your use of our other products and services (Ancillary Data) for any purpose we see fit, including for the purposes of improving, developing, training, and evaluating our products, services and AI systems (including Assist and any AI-enabled features we make available). Where Ancillary Data would reasonably be considered confidential in nature, our use of that data will maintain such confidentiality. We may disclose Ancillary Data to our related parties and, where necessary for the purposes described in this clause, to third-parties, including our service providers who assist us in providing, improving and operating those products, services and AI systems, subject to appropriate confidentiality and data protection obligations.
77. It is your responsibility to ensure that you have the necessary computer hardware and software systems in place to access and utilise your account and our products and services.
78. Except to the extent we are unable to do so under law, we provide no warranty to you that our products and services will be uninterrupted or error free and we (including our officers, employees, agents and contractors) will not be liable in any way to you or anyone else for any loss or damage, however it arises out of or in connection with your access and use of our products and services.
79. To the maximum extent permitted by law, our liability for breach of a term (whether implied or otherwise) which cannot be excluded by law, is limited at our option to either, the supply of the products or services (or the equivalent products or services) again or the payment of the cost of having the products or services supplied again.
80. To the maximum extent permitted by law, our limitation of liability under these Terms applies to direct, indirect, consequential, special, punitive or other damages that you or others may suffer, as well as damages for loss of profit, business interruption or the loss of data or information, even if we are informed of their possibility.
81. To the maximum extent permitted by law, we accept no responsibility or liability for any errors in your advertisements and you must check your advertisements for errors as soon as they are placed on our websites and apps.
82. We agree to use reasonable efforts to publish advertisements on our websites and apps in the shortest possible time following your instruction to do so. You accept that new advertisers will undergo a verification process before an advertisement can be posted on our websites and apps and that this process may result in delays in posting your advertisement/s. We reserve the right to not create an employer account for you if you do not satisfy our verification requirements.
83. We cannot and do not guarantee or warrant to you that data and files accessible or available for download through our websites or apps and other products and services, will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to our websites and apps (and other products and services) for the reconstruction of any lost data.
84. We act as a medium through which individuals seek employment opportunities. We do not vet, nor are we responsible for vetting, candidates or the representations made by them whether oral or in writing - including those representations appearing in candidates’ resumes or profiles.
85. Subject to clauses 86 and 87, we may vary these Terms from time to time and the updated version will apply to you. Our current Terms will be accessible through our website.
86. You will be notified of any changes to these Terms which we reasonably believe will be materially detrimental to you (Detrimental Change) 30 days prior to them taking effect (Notice Period).
87. In the event of a proposed Detrimental Change, you may elect to terminate the relevant aspect of your agreement with us during the Notice Period by providing at least 5 days’ written notice. For the avoidance of doubt, your agreement with us in relation to products and services not subject to the Detrimental Change will otherwise remain on foot (to the extent possible).
88. These Terms may be translated into the local language in the relevant territory. In the event of a conflict between the Terms in the English language version and the localised version, the English language version shall prevail. The localised version shall be deemed to be automatically amended to conform with and made consistent with the English language version.
89. You acknowledge and agree to our Privacy Policy and consent to us collecting, storing and using your data (including that of your personnel) in accordance with that Policy.
90. You agree that we may contact you and / or your personnel via email, SMS and telephone from time to time to send you marketing and promotional materials regarding our products and services, including those of our affiliates and other partners. You can opt out at any time.
91. We reserve the right to (acting reasonably) reject, edit or remove any advertisement from our websites and apps in the event such an advertisement does not comply with these Terms.
92. We reserve the right to terminate your agreement with us (or relevant aspect of our agreement) if you breach of these Terms. Such termination will not end provisions of these Terms that are capable of surviving termination.
93. Any clause within these Terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity or enforceability of the remainder of these Terms is not affected.
94. These Terms are incorporated into your Commercial Agreement or any other agreement with us that expressly incorporates these Terms (Separate Agreement). This means that the provisions of your Separate Agreement (such as contracting parties and governing law) also apply to these Terms.
95. If you do not have a Separate Agreement (e.g. if you post ads on a casual basis without an Ad Budget or you have purchased an Ad Budget online), the SEEK Group entity with which you are contracting and the governing law varies according to the business address recorded in your account with us:
a. If your address is in Australia or any other country not listed in the remainder of this clause:
i) your contractual relationship is with SEEK Limited (ACN 080 075 314); and
ii) these Terms are governed by the laws of Victoria, Australia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Victoria, Australia.
b. If your address is in Hong Kong SAR:
i) your contractual relationship is with Jobs DB Hong Kong Limited BRN 21763390; and
ii) this agreement is governed by the laws of Hong Kong. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Hong Kong.
c. If your address is in Indonesia:
i) your contractual relationship is with PT JobStreet Indonesia NIB 8120017241723; and
ii) this agreement is governed by the laws of Indonesia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Indonesia.
d. If your address is in Malaysia:
i) your contractual relationship is with Agensi Pekerjaan JobStreet.com Sdn. Bhd. Reg. No. 199701033623 (449122-K); and
ii) this agreement is governed by the laws of Malaysia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Malaysia.
e. If your address is in New Zealand:
i) your contractual relationship is with SEEK (NZ) Limited (Company Number 978512); and
ii) these Terms are governed by the laws of New Zealand. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of New Zealand.
f. If your address is in the Philippines:
i) your contractual relationship is with JobStreet.com Philippines, Inc. (Reg. No. A199916277); and
ii) this agreement is governed by the laws of Philippines. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of the Philippines.
g. If your address is in Singapore:
i) your contractual relationship is with JobStreet.com Pte. Ltd. UEN: 199904130N; and
ii) this agreement is governed by the laws of Singapore. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Singapore.
h. If your address is in Thailand:
i) your contractual relationship is with Jobs DB Recruitment (Thailand) Limited Reg. No. 0105542073068; and
ii) this agreement is governed by the laws of Thailand. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of Thailand.
96. Any member of the SEEK Group may assist in providing the relevant products and services to you.
97. The parties expressly agree to waive and set aside their respective rights and obligations under any applicable law in the event of any termination of our agreement to the extent that such law requires any judicial pronouncement for the termination of our agreement.
Thai Specific Terms & Conditions of Service
Important notes
These Thai Specific Terms & Conditions of Service (“Thai Specific Terms”) are required by the Royal Decree on the Supervision of Digital Platform Services Subject to Prior Notification B.E. 2565 (2022) and associated Electronic Transactions Development Agency (ETDA) Notifications (“Decree and Notifications”). The Thai Specific Terms only apply to JobDB Thailand service users.
Please read these Thai Specific Terms together with our existing service terms and conditions (please see below for further information). A number of the requirements under the Decree and Notifications are already addressed by our existing service terms and conditions. These Thai Specific Terms of Service supplement our existing service terms and conditions.
References to “we” and “us” (and related terms) mean JobsDB Thailand.
From 3 January 2024, our existing terms and conditions will be amended (and superseded in the event of any inconsistency) to meet the following requirements:
If we intend to temporarily suspend, either in entirety or partially, the service offered to any particular user, we shall notify the concerned user in writing prior to or at the time of service suspension. The notification shall also include reasons for the suspension, such as the relevant service conditions, facts, circumstances, notifications by third parties or the period for exercising the right to contest.
If we intend to terminate the service offered to any particular user, we shall notify the concerned user in writing no less than 30 days in advance. The notification shall also include the reasons for the termination, such as the relevant service conditions, facts, circumstances, notifications by third parties or the period for exercising the right to contest. The period and notification of reasons shall not apply to the following cases:
complying with the law or a lawful order prevents us from notifying the users within the specified period;
repeat violation of the of terms or conditions or serious violation which is clearly stipulated in our terms and conditions.
In cases of service suspension or termination, we will provide the relevant user with an opportunity to clarify the facts and reasons through our internal complaint handling system (see section F below). If we deem appropriate, we will reinstate the service to the user within a reasonable time. We shall allow the user to access personal information or other information that the user had on the digital platform service prior to the said suspension or termination of service. We may provide this access without providing access to our platform itself (e.g. the information could be provided by us via other electronic means).
In the case of temporary service suspension, irrespective of whole or partial service, as a result of improvement of service, problems or defects of the service or any other similar cause, we shall provide the following details to users:
In the case where there is an advance preparation – a notification in advance prior to the suspension of service, including the details regarding the temporary service suspension, reasons and period of such service suspension.
In the case where there is no advance preparation – a notification expeditiously after the service suspension, including the details regarding the temporary service suspension, reasons and period or expected period of such service suspension.
Candidates using JobsDB Thailand (including those using our services without a registered candidate account)
The following terms explain the terms and conditions under which we provide services to candidates, including those that access our services without a registered candidate account:
https://th.jobsdb.com/terms (English language version);
https://th.jobsdb.com/th/terms (Thai language version).
A candidate can only apply to a job advertisement through our platform if they create a candidate account. There is no fee to create, maintain or close a candidate account. Candidate accounts are password protected which helps ensure that the person submitting a job application on our platform is the candidate represented in the application.
Please note that on or around 21 January 2024, our above terms and conditions will be updated. The website links above will automatically redirect to the new terms at that time. We recommend that candidates (including those that access our services without a registered candidate account) review the new terms and conditions when they come into effect. Candidates may cease using our services and close their candidate account (if applicable) if they do not agree with our updated terms and conditions. Continued use of our services will constitute acceptance of the updated terms and conditions.
We do not charge candidates or general website users any service fees. This will not change when the terms and conditions are updated on or around 21 January 2024.
Advertisers using JobsDB Thailand
Our relationship with each advertiser is governed by the following terms:
Advertising Terms of Use:
https://th.employer.seek.com/support/termsconditions (English language version);
https://th.employer.seek.com/th/support/termsconditions (Thai language version)
The Advertising Terms of Use incorporate our Product Terms and Conditions:
https://th.employer.seek.com/support/productterms (English language version);
https://th.employer.seek.com/th/support/productterms (Thai language version)
The general website and app terms and conditions that also apply to candidates and general users:
https://th.jobsdb.com/terms (English language version;
https://th.jobsdb.com/th/terms (Thai language version)).
Advertisers may also enter into a Sales Agreement to acquire certain products or services from us (for example, an Ad Budget). A Sales Agreement sets out additional terms and conditions relating to the products / services acquired. A Sales Agreement incorporates the Advertising Terms of Use and the Terms and Conditions still also apply (see website links above).
We charge advertisers fees to use some products / services:
Advertisers must pay for certain job advertisement types. The relevant fee is disclosed to advertisers:
online at the time of posting an advertisement online; or
at any time through an online price checker tool.
Our fees for other products / services (such as our proactive candidate search services) are disclosed at the time of purchase or within a Sales Agreement.
As explained in our email to all advertisers sent during December 2023, we will be updating our suite of advertiser terms and conditions on or around 21 January 2024. The above website links will automatically redirect to the new terms at that time.
We note that advertisers must create an account in order to advertise on our website or app or use our other services, such as Talent Search (a proactive candidate search service). We collect information from the advertiser during the account creation process which we can use to authenticate their identity. We use a combination of technology and human review in this process. We also have ongoing measures in place to maintain confidence that an advertiser is genuine. We continually monitor our platform for suspicious behaviour and potentially fraudulent / illegal activity. We also have reporting functionality on every job advertisement which allows candidates to flag any concerns about authenticity of the advertisement or the identity of the advertiser (or any other concern). Candidates can also raise concerns via a number of other channels (please see section F). We take these reports very seriously and take prompt action when it is required (e.g. terminating a fraudulent advertiser’s account).
JobsDB Thailand uses algorithms and other criteria to rank or recommend services (and related information) for users in the below key areas.
Job ad search functionality for candidates
The JobsDB Thailand’s Job Search Engine provides lists of job ads as results for candidates’ input search queries to assist candidates in finding job advertisements closely related to explicitly stated interests. The engine outcomes are displayed to candidates on our website and mobile app. Each individual outcome represents a job advertisements closely related to a candidate’s search query. The main parameters affecting the automated decisions made by this service are candidates’ search queries, sorting criteria, search filters like location or work type, past searches and clicks on our platform and the job ad content, such as job ad title and description. Changes in any of these parameters, especially in the search query, sorting criteria and search filters, would affect the outcomes. Additionally, job advertisements may feature more prominently in search results than jobs of similar relevance based on the advertisement type and level of exposure paid for. We believe this service will allow candidates to find and apply for jobs matching their interests.
Job recommendations for candidates
The JobsDB Thailand’s Recommendation Engine provides lists of recommended job advertisements for candidates to assist candidates in discovering the most relevant job advertisements available on our platform. The engine outcomes are displayed to candidates on our website, mobile app, and by e-mail. Each individual outcome represents a job advertisement potentially related to the inferred interests of each candidate. The main parameters affecting the automated decisions made by this service are candidates’ past clicks and applications on our platform and descriptive information extracted from registered candidate profiles and resumes, such as qualifications and work experience. Changes in any of these parameters, especially in the information provided in the resumes and profiles, would affect the outcomes. Additionally, job advertisements may feature more prominently in recommendation lists than jobs of similar relevance based on the advertisement type and level of exposure paid for. We believe this service will make it easier and faster for candidates to find and apply for relevant jobs.
Strong Applicant Badge for candidates
The JobsDB Thailand's ‘Strong Applicant Badge’ provides a strong compatibility indicator for candidates to inform candidates when they might be a strong fit for an advertised role. The model outcomes are displayed to candidates on our website and mobile app. Each individual outcome represents a machine prediction that the qualifications of a candidate strongly match the requirements of a job advertisement. The main parameters affecting the automated decisions made by this service are descriptive information extracted from registered candidate profiles and resumes, such as qualifications and work, and the job advertisement content, such as job titles and descriptions. Changes in any of these parameters, especially in the information provided in the resumes and profiles, would affect the outcomes. We believe this service will assist candidates in making well-informed decisions about job applications.
Career advice for candidates
The JobsDB Thailand’s Career Advice service provides pieces of career-related information and job advertisements related to a career for candidates to inform candidates about some statistics and analysis about a career. The service outcomes are displayed to candidates on our website, mobile app, and by e-mail. Each individual outcome represents a cohesive set of statistics, analysis, and relevant job advertisements related to a given career. The main parameters affecting the automated decisions made by this service are the career name, search filters like location, and collection of job advertisements published on our platform at a given time. Changes in any of these parameters, especially in the career name and search filters, would affect the outcomes. Additionally, job advertisements may feature more prominently in service outcomes than jobs of similar relevance based on the advertisement type and level of exposure paid for. We believe this service will assist candidates in understanding different career paths better and making well-informed decisions on our platform.
Salary Suggestion (for advertisers)
The JobsDB Thailand's Salary Suggestion service suggests the typical salary range of a job role for advertisers to assist advertisers in defining the salary of a position when creating or updating job advertisements. The service outcomes are displayed to advertisers on our website and mobile app. Each individual outcome represents the typical salary range of a given job role in a location. The main parameters affecting the automated decisions made by this service are information about salary, role, and location extracted from job advertisements available on our platform. Changes in any of these parameters, especially in the role and location, would affect the outcomes. We believe this service will help advertisers create job advertisements with salaries more aligned with market behaviour and candidates' expectations.
Sort applicants by relevance (for advertisers)
The JobsDB Thailand’s Sort Applicants by Relevance service provides ordered lists of applicants for advertisers to assist advertisers in identifying candidate profiles matching the requirements of a given job advertisement. The engine outcomes are displayed to advertisers on our website and mobile app. Each individual outcome represents a candidate’s registered profile who has previously applied to a job ad published on our platform. The main parameters affecting the automated decisions made by this service are the candidate's CV included in the application, the candidate’s answers to role requirement questions required for completing the application in some cases, and the candidate profile content, such as experience and skills. Changes in any of these parameters, especially in the candidate’s CV, answers to role requirement questions, and candidate profile before the application, would affect the outcomes. We believe this service will make it easier and faster for advertisers to find and contact applicants most compatible with the job advertisement requirements.
Premium Talent Search (for advertisers)
The JobsDB Thailand’s Premium Talent Search engine provides lists of candidates as results of advertisers’ input search queries to assist advertisers in finding candidates matching explicitly stated requirements. This is a paid proactive talent searching service for advertisers and does not require the advertiser to have posted a job advertisement. The engine outcomes are displayed to registered advertisers on our website and mobile app. Each individual outcome represents a candidate profile matching advertisers’ search query and filters. The main parameters affecting the automated decisions made by this service are advertisers’ search queries, sorting criteria, search filters like location or work type, and the candidate profile content, such as experience and skills. Changes in any of these parameters, especially in the search query, sorting criteria, search filters, and candidate profile visibility settings, would affect the outcomes. We believe this service will allow advertisers to find and contact candidates matching explicitly stated requirements. Candidates determine their visibility settings for Talent Search (which includes being hidden) – please refer our Privacy Policy for further detail.
Standard Talent Search (for advertisers) [From on or about 21 January 2024]
The JobsDB Thailand’s Standard Talent Search engine provides lists of candidates matching the requirements of a job advertisement to assist advertisers in identifying candidates potentially qualified for a given job. The engine outcomes are displayed to registered advertisers on our website and mobile app. Each individual outcome represents a registered candidate profile matching requirements automatically extracted from a job advertisement. The main parameters affecting the automated decisions made by this service are the job advertisement content, such as job title and description, and the candidate profile content, such as experience and skills. Changes in any of these parameters, especially job advertisement content, would affect the outcomes. We believe this service will allow advertisers to find and contact candidates matching specific requirements defined by a given job advertisement. Candidates determine their visibility settings for Talent Search (which includes being hidden) – please refer our Privacy Policy for further detail.
Standard Talent Search is currently a complimentary service provided to advertisers that do not have Premium Talent Search access.
Category Suggestion (for advertisers) [From on or about 21 January 2024]
The JobsDB Thailand’s Category Suggestion service suggests the job classification most relevant to a job role for advertisers to assist advertisers in selecting the best classification of jobs when creating or updating job advertisements on our platform. The service outcomes are displayed to advertisers on our website and mobile app. Each individual outcome represents the suggested classifications of a given job role most useful for candidates to discover job advertisements on our platform. The main parameters affecting the automated decisions made by this service are the job description content, such as job title and description. Changes in the job advertisement body would affect the outcomes. We believe this service will help advertisers create job advertisements more aligned with candidates’ navigation behaviour on our platform.
JobsDB Thailand uses algorithms and other criteria to advertise employment opportunities on behalf of advertisers (see section B above for further information). We also use algorithms and other criteria in advertising our own services to advertisers:
Types of job advertisements offered to advertisers
Some job advertisement types may only be offered to advertisers if their proposed advertisement meets certain criteria (e.g. the type, location and salary of the role). Which options are available to an advertiser is largely determined by the value we believe the advertiser will receive from our services in advertising their role. We reserve the right to determine which job advertisement types are offered and this may change from time to time.
Variable job advertisement pricing (relevant to advertisers) [Effective no earlier than 21 January 2024]
The JobsDB Thailand’s Variable Job Advertisement Pricing model determines the price advertisers will pay to publish a job advertisement on our platform, aiming to dynamically enhance the correlation between the value an advertiser gains from an advertisement and its cost, which may change over time. These changes will be influenced by long-term trends like the balance of market demand and talent supply for specific role types within a given location. The model outcomes are displayed to registered advertisers on our website and mobile app. The main parameters affecting the automated decisions made by this model are the job role, type of advertisement, ratio of market demand and talent supply for job roles within a given location, and the average salary calculated for each job role. Changes in any of these parameters, especially in the job role, location and type of advertisement, would affect the outcomes. We believe this model will help ensure that the value an advertiser receives from a job ad better matches its cost, which might change over time.
We do not currently use any algorithms of this nature.
We may publish basic testimonial quotes on our website to promote our products and services. That information is based on genuine user feedback which has been obtained proactively (e.g. via a survey) or organically. In some cases we may compensate participants for completing the survey that elicit the testimonial information but we do not inappropriately influence users to provide falsified reviews.
JobsDB Thailand has a Privacy Statement that outlines how we access and use personal data in operating our platform and providing our products / services:
https://th.jobsdb.com/privacy (English language version);
https://th.jobsdb.com/th/privacy (Thai language version). We also have a
Privacy Statement specifically for employers:
https://th.employer.seek.com/privacy (English language version);
https://th.employer.seek.com/th/privacy (Thai language version).
As noted in our emails to all JobsDB Thailand registered candidates and advertisers (sent during November and December 2023), we are updating our Privacy Policy (previously known as our Privacy Statement). Our new Privacy Policy is simpler and easier to understand and ensures greater consistency across our JobsDB, JobStreet and SEEK brands. The new Privacy Policy comes into effect on or around 21 January 2024 and can be accessed via the above website links. Please refer to our Privacy Statements / Policy regarding your rights to access your personal data.
Users of our platform also provide us with information that is not ‘personal data’. We use this information to provide our products or services to the user and for ancillary purposes such as:
generating invoices for products / services acquired by an advertiser;
managing our internal reporting requirements;
collating statistical information about use of our website and app and submission of online applications;
analysing user behaviour on our website and app;
obtaining and analysing high level trends and preparing related reports;
investigating any suspected:
breach of our terms and conditions; or
security related issues; and
generally improving the candidate and advertiser user experience.
You can request access to data that is not personal data by using the communication channels outlined in section F. We assess each request on a case by case basis.
How to contact us
You can contact us in the following ways in the event you need assistance or you have a complaint / dispute:
Email: usersupport-th@jobsdb.com
Telephone: +66 2 667 0700
Fax: +66 2 667 0711
Address: 127 Gaysorn Tower, Unit A, E, 14th Floor, Ratchadamri Road, Lumpini, Pathumwan, Bangkok 10330
Advertisers may also contact their account manager directly using their provided details.
Please note that our usual business hours are 8:30 – 17:30 (Monday – Friday), excluding public holidays.
Every job advertisement also has a ‘report’ button, which we encourage you to use when required.
How we manage complaints and dispute resolution
How we manage and resolve complaints / disputes depends largely on the nature and merits of the complaint / dispute. Below is a summary of the usual process we follow in managing common complaints / disputes:
Complaint / dispute type | Usual management process |
|---|---|
Our JobsDB Thailand team are slow to respond to a sales enquiry | Complaint is sent to supervisor and copied to the relevant Head Of Department. Complaint assessed and required action taken. |
An advertiser is unable to contact their JobsDB Thailand Account Manager | Complaint is sent to supervisor and copied to the relevant Head Of Department. Complaint assessed and required action taken. |
Our JobsDB staff use inappropriate language when communicating with an advertiser | Complaint is sent to supervisor and copied to the relevant Head Of Department. Complaint assessed and required action taken. |
Advertisers make fraudulent or misleading claims to candidates | JobsDB staff review relevant job advertisement or other complaint content, contact candidates and advertiser if needed. Possible outcomes: job advertisement amended / removed. Advertiser account may be suspended / terminated. |
Candidates are unable to apply to a job advertisement (e.g. due to a technical issue) | We assist candidates in the application process and if they are still unable to apply, we send the case to the internal IT department for further assistance (if appropriate) |
Given the variety of complaints and disputes we receive, it is difficult for us to set specific timeframes within the complaint management and dispute resolution process. However, we endeavour to respond to, and resolve, complaints and disputes as soon as we can.
Electronic Transactions Development Agency (ETDA) assistance
If your problem with our service has not been resolved after following our internal complaint handling process above, you can contact Online Help and Problem Management Center (1212ETDA) of the Electronic Transactions Development Agency (ETDA): Hotline 1212 (24 hours); Email: 1212@mdes.go.th for advice and submitting complaints.
This is not currently applicable to our platform.
Our terms and conditions with both candidates and advertisers allow us to take remedial action in the case of illegal activity. For instance, if we determine that a job advertisement does not comply with law, we have the power to remove that advertisement from our platform and take further action against the advertiser if appropriate. This further action may include suspending or terminating the advertiser’s account with us.
We use a combination of technology and human review to proactively prevent and identify any illegal activity on our platform. We also have reporting functionality on every job advertisement which allows users to flag any concerns about the legality of an advertisement. Users can also report any potentially illegal activity on our platform through our various contact channels (please see section F). We take these reports very seriously and take prompt action when it is required. All platform users are strongly encouraged to report any activity or content on our platform that they genuinely consider to be illegal.
Service user must use our reporting mechanisms in good faith. If required, we may require that:
the report be in writing and affixed with your signature or electronic signature;
the reporter certifies that the statements made are true;
the report must include the following information:
the reporter’s contact information, such as name, telephone number, email address, or any means or channel through which the reporter can be contacted;
sufficient explanation of the reasons why the alleged contents and activity is illegal under the relevant laws;
sufficiently detailed information to allow us to take action against the allegedly illegal contents or activity.
If we conclude that a user has posted illegal content or has otherwise used our platform in an illegal manner, we will provide an opportunity for such user to contest that decision. We reserve the right to take action in advance of providing that opportunity if we believe that is required by law.
We encourage users that suffer damage from our services to contact us using the details provided in section F above. We also dedicate significant resources to protect our platform and our service users. We proactively monitor our platform for misuse (e.g. identifying fraudulent job advertisements) and take appropriate action to assist any service users that may have been affected. In many cases, our proactive intervention helps avoid or minimise damage to service users.
Our approach to assisting service users in the event they suffer damage depends greatly on the situation. We will assess the type and extent of any damage to then determine what assistance and / or remedial action is appropriate according to that specific situation. In some cases it may not be appropriate for us to provide a remedy to a service user. It is very important that all service users read and understand our terms and conditions because they impact what remedies may or may not be available from us – please see section A above.
We always endeavour to promptly engage with users that may have suffered damage from our services and notify them of our proposed actions to assist / remedy the damage (if any). We will usually communicate with affected service users via our platform, email or telephone (dependent on the type of issue).
We note that we hold general liability insurance appropriate for an organisation of our size and business model. This insurance includes product liability protection which may assist us in remedying damage to service users in some cases.